Contact & reports
We’re here.
For questions about your account, notices about problematic content or requests from authorities. If you have an account, the fastest route is usually the report function right in the profile or conversation.
Details will follow before launch
The operator will provide the following details before the public launch. We do not make up addresses or company data.
General questions
Account, verification, matching, feedback.
- Email address for general enquiries
- [to be added before launch]
Privacy
Access, rectification, erasure, objection, questions about consents.
- Email address for privacy requests
- [to be added before launch]
Single point of contact (DSA)
For authorities of the Member States, the European Commission and the Board for Digital Services (Art. 11 DSA) and for users (Art. 12 DSA). Languages: German, English.
- Email address of the single point of contact
- [to be added before launch]
Report illegal content.
Anyone can report content to us that they consider illegal or in breach of our rules – even without an account (notice and action mechanism under Art. 16 DSA).
With an account: right in the app
- Open the profile or conversation.
- Choose “Report” and a reason.
- Briefly describe what happened. If you like, block the person at the same time.
Without an account: by email to the point of contact
So that we can review a notice, we need:
- an explanation of why the content is illegal or breaches our rules,
- details that are as precise as possible to locate the content (e.g. display name, place, time, description),
- your name and email address (except for notices concerning child sexual abuse material),
- a statement that the information is accurate to the best of your knowledge.
You will receive an acknowledgement and information about our decision. Decisions are made carefully, objectively and personally by our team. Anyone affected by a measure receives a statement of reasons and can appeal.
Requests from authorities
Authorities send orders and information requests under Art. 9 and 10 DSA to the single point of contact. We acknowledge receipt and inform about the action taken.